Tellers, member service reps, and back-office staff spend more time clicking between systems than serving people. Branch Automation collapses the stack — cash, teller transactions, receipts, and member touchpoints run on one connected workflow that learns your institution.
Every member who walks into a branch in 2026 already tried to do the thing in the app. They're at the counter because the digital channel couldn't finish the job, or because the transaction is consequential enough that they want a human in the loop. That changes what the branch has to be: not a transaction factory, but the place where the hard cases get resolved and the deep relationships get built.
The problem is the branch tech stack hasn't kept up. Tellers run six applications across two monitors. Cash recyclers from three vendors each speak their own dialect. Receipts print on paper, get signed in pen, scanned into a folder, and then disappear. The system is designed for the 1998 transaction — small dollar, repetitive, in-and-out — not for the 2026 conversation.
Branch Automation rebuilds the operating layer around what actually happens at the counter today: high-value transactions, complex member context, and a staff member who needs to be present to the conversation, not buried in clicks. The hardware speaks one language. The transaction is one workflow. The member context is on the same screen as the cash. The next-best-action prompt fires before the conversation ends.
“The branch isn't going away. The branch that wastes the member's time is.”
K‑Branch replaces the brittle middleware between your core and the hardware on the teller line — cash recyclers, dispensers, receipt printers, signature pads, scanners — and gives staff a single, modern interface to run the entire transaction. CashTrack manages every dollar in the vault and at every drawer. TellerView surfaces the member context that used to live three tabs away.
Stop maintaining a separate integration for every vendor on the counter. K‑Branch abstracts the hardware so the core never has to care which recycler is on which drawer.
CashTrack tracks every bill from the order through the drawer and back to the vault — with shift‑change reconciliation that takes minutes, not a morning.
TellerView pulls relationship context, recent activity, and propensity signals into the same window the transaction runs in — no swivel chair, no second login.
Configurable workflows, role‑based permissions, and instant rollout to every location — onboard a new branch in days, not quarters.
Most institutions go from kickoff to a fully live pilot branch in under two months. Here's the path we've run hundreds of times.
We catalog every device on every counter — recyclers, dispensers, printers, pads — and map the existing workflows your staff actually run, including the unofficial ones.
K‑Connect wires K‑Branch into your core, CRM, and any ancillary systems. We absorb the version churn so your IT team gets a clean contract.
Openings, closings, shift change, large-cash, dual control — pre-built workflows tuned to your policies, with role-based permissions and approval chains.
One location, end-to-end. Staff trained in under two hours. We measure transaction time, error rate, and adoption against the legacy baseline.
Centralized configuration pushes to every branch on your schedule — typically 5–10 locations per week, with onsite or remote enablement.
Quarterly business reviews against your benchmarks. Next-best-action prompts and workflow tuning evolve with what your data is telling you.
Six apps, two monitors, three logins per transaction, and a queue of members watching the clock.
One surface. SSO. The member's full relationship — products, recent activity, propensity signals — already on screen when the transaction starts.
Average transaction time drops 40–60%. Tellers actually look up.
Shift change eats an hour. Variance investigations eat a morning. Staffing the counter for unpredictable demand is guesswork.
CashTrack auto-reconciles. Variance alerts fire in real time. Transaction velocity forecasts feed the staffing model.
Reconciliation in minutes. Predictable, defensible staffing levels.
Network of 40 branches, each running slightly different workflows, slightly different vendor mixes, and no consolidated visibility.
Centralized configuration. One operating layer across every branch. Audit-grade visibility from the executive dashboard to the drawer.
Roll out a policy change in days. Pass an exam without a war room.
“We shaved nearly two minutes off the average transaction and our tellers stopped dreading shift change. The reconciliation just happens.”
No. K‑Branch sits above the core and abstracts the operating layer. Your core stays where it is; we make it easier to work with and easier to upgrade. We support 40+ banking and credit union cores out of the box.
